The service and contracting party
Insert legal business details and define the managed service, customer account and order-acceptance process.
Packages and billing
Set out agreed prices, billing periods, payment arrangements, renewal, changes, cancellation and refunds. Requests do not activate hosting.
Domains and acceptable use
Define customer DNS and content responsibilities, authorised access and prohibited uses.
Support, migration and custom work
Describe the included support and agreed service boundaries. Record scope and acceptance for migration and custom themes.
Service boundaries and ending the service
Agree usage allowances, backups, export/deletion processes and appropriate liability terms before publication.